Refund policy

Refund, Return & Cancellation Policy

At Label Stitch Studio, every order is made or personalized specifically for you. Please review all product selections, spelling, sizes, colors, artwork and customization instructions carefully before approving your order.

Personalized and Custom Products

Because our products are customized and made to order, all personalized and custom products are final sale. We cannot accept returns or exchanges for:

Change of mind
Incorrect size, color or product selected by the customer
Spelling or information entered incorrectly by the customer
Artwork, placement or colors approved by the customer
Slight variations in thread color, print color, positioning or appearance that are normal in custom production

Your online preview is intended only as a general placement guide. Final artwork size and positioning may be adjusted to produce the best-quality embroidery or print. When applicable, a digital proof will be provided for approval before production.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Changes or cancellations may be accepted only before artwork preparation, product sourcing or production has begun. Once a digital proof has been approved or production has started, the order cannot be changed, canceled or refunded.

Digitizing, artwork-preparation and rush-service fees are nonrefundable once the related work has begun.

Damaged, Defective or Incorrect Orders

We stand behind the quality of our work. If your order arrives damaged, defective or different from the approved order, please contact us at sales@labelstitchstudio.com within seven calendar days of delivery.

Please include:

Your name and order number
A description of the problem
Clear photographs of the product, customization and packaging
A photograph of the shipping label if the package arrived damaged

If the issue was caused by Label Stitch Studio, we will remake or replace the affected item at no additional cost. If a replacement cannot reasonably be provided, we will issue a refund for the affected item.

Please do not return an item without contacting us and receiving return instructions.

Approved Artwork and Customer-Provided Information

Customers are responsible for reviewing digital proofs carefully. Approval confirms that the spelling, artwork, colors, placement, size and other customization details are correct.

Label Stitch Studio is not responsible for errors that appeared in an approved proof or resulted from incorrect information submitted by the customer.

Sizing

Please review the applicable size chart before ordering. Personalized garments cannot be returned or exchanged because the wrong size was selected.

Because garment measurements and fits may vary slightly by manufacturer, sizing differences within the manufacturer’s normal tolerances are not considered defects.

Color and Placement Variations

Colors may appear differently across computer and mobile screens. Thread, ink and product colors may also vary slightly from digital proofs and online images.

Minor variations in embroidery or print placement are normal in custom production and are not considered defects.

Shipping Issues

If your tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the delivery carrier before contacting us.

For packages that arrive damaged or appear to be lost in transit, contact us promptly so we can help investigate the shipment and determine the appropriate resolution.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is submitted.